How can we help?

The email can take a few minutes. Please also check your spam or promotions folder, and the "Junk" folder for iCloud addresses.

Request a new email or change your address: Log in with your nickname and password. You will land on the "Pending activation" page. There you can request a new code or change your email address if you made a typo. The activation email is then sent to the new address.

A login link is valid for 15 minutes and only works once. If you requested several links, only the newest one is valid.

Parfumo app: The link opens in your browser. That is intended: keep the app open in the background and it logs you in automatically as soon as you have opened the link.

If the link has expired, simply request a new one.

You can reset your password with the email address you registered with. Alternatively, we can send you a one-time login link by email so you can log in without a password.

Reset your password or request a login link

You can log in with your email address or your nickname and your password. Passwords are case-sensitive.

If your account has not been activated yet, click the link in the activation email first. Please also check your spam folder.

If it still does not work, reset your password or request a one-time login link by email.

After several wrong entries, login is blocked for a short time for security reasons. Wait a while and then try again.

You do not have to wait if you request a one-time login link by email. It lets you log in right away without a password.

As long as you can still log in, change your email address in the settings. That is the fastest way.

If you can no longer log in, write to us with the topic "Account & login". Please include your nickname, the old email address and the new address where we can reach you.

Reset your password right away while you still have access to your email address. Use a password you do not use anywhere else.

If someone changed your email address and you can no longer log in, write to us with your nickname and your old email address.

Each activation link only works once. If you have already clicked it, your account is activated and you can simply log in.

Accounts that are not activated within 14 days are deleted automatically. In that case, simply register again.

On the account deletion page you can choose:

Pause: You are logged out and no longer receive messages. When you log in again, you can reactivate your account with one click.

Delete: Your account is deleted after 30 days. You decide whether your reviews, statements and photos stay available to the community. Your personal data is removed in any case.

You can stop the deletion up to 30 days after your request. Log in and click "Keep my account", or use the link in the email you received when you deleted your account.

After 30 days your account is permanently deleted and cannot be restored.

Only one account per person is allowed, and accounts cannot be merged. Choose one account and delete the other one.

The Souk is unlocked automatically once you have been a member for a while and take an active part in the community. Unfortunately we cannot answer requests to unlock it.

Also make sure your email address is valid. With an invalid address, the Souk is locked.

Offers that violate the Souk rules are removed by the moderators. Repeated or serious violations can lead to the Souk being blocked for your account.

See which content was removed and why. If you think this is a mistake, write to us with the topic "Warning or suspension".

When you delete an offer, you can only offer the same perfume in the Souk again after 7 days. This waiting period applies to all members and unfortunately cannot be shortened.

If you only want to change details such as the price, edit your offer instead of deleting it. More in the Souk rules.

Listings that have not been edited for more than 90 days are no longer shown in the Souk. Update the details in your Souk so the listing appears again.

You can offer a maximum of 10 items at the same time. An item is one bottle, one decant or one sample. You can also host a maximum of 3 splits at the same time.

Delete older offers in your Souk to list new ones.

Splits are closed automatically after 60 days. If your split is still current, you can open a new one.

Please do not reopen splits over and over just to move them to the top. This counts as pushing and is not allowed under the Souk rules.

The moderators remove content that violates our community rules. See which of your content was removed and why. You can also revise reviews and statements there.

AI texts: Texts written by AI are not allowed. Translating your own texts, for example with DeepL, is fine.

Insufficient content: Reviews should describe a perfume. Very short texts, questions or discussions belong in the forum.

The warning (strike) email tells you which rule you broke. You can see which content was removed and why here.

Please read the community rules again. Further violations can lead to restrictions on your account or a suspension.

There are three possible reasons:

New account: New members can only send a limited number of messages per day at first. The limit increases automatically after a short time.

Blocked: If a member has blocked you, you can no longer send them messages.

Restriction: After violations of our community rules, individual features such as the postbox, chat, wall posts, the forum or reviews can be restricted. If you think this is a mistake, write to us.

We suspend or delete accounts that violate our community rules, for example through advertising, insults, multiple accounts or illegal content.

If you think this is a mistake, write to us with the topic "Warning or suspension".

Trading in the Souk is at your own risk. Parfumo is not involved in the trades and can neither refund money nor mediate disputes.

PayPal: "Friends & Family" payments have no buyer protection. Always pay with "Goods & Services". If you were cheated, contact PayPal and report it to the police.

Also report the member through the complaint form so we can review the case.

Report the member through the complaint form and add evidence if possible, for example photos or links to the offer. We review every case.

We review every report. For privacy reasons, however, we do not share whether or which measures we take against a member.

Multiple accounts are not allowed. Report the new account through the complaint form and include the nickname of the banned account.

Block the member: open the conversation in your postbox and click "Block". After that, you can no longer send each other messages.

Also report harassment or threats through the complaint form and describe the situation as accurately as possible.

Below reviews and other posts you will find the "Report" link. You can report a member's violations through the complaint form.

You can report illegal content through our contact form with the topic "Report illegal content".

You can change your nickname in the settings. After that, the next change is only possible after 180 days.

You can change your email address in the settings. You then need to confirm the new address with the link in our email.

In the notification settings you decide when we inform you by email. You can manage subscribed topics and posts under subscriptions.

Which data we store, what we use it for and which rights you have is described in our privacy policy.

In order for other users to access your mailing address, you need to share it with each user individually. To do this, visit the page of the respective user then click on "Share my postal address".

Please note that you have to enter your postal address once before. Click here to manage your postal address and sharing.

In this case, the letter will be returned to us and will unfortunately become invalid.

To verify again, the process must be reinitiated. To do this, cancel the verification and restart it. A refund will unfortunately be not possible, as the costs for the process would have already been incurred.

When a member deletes their account, your conversations with them also disappear from your postbox.

You can submit missing perfumes through the Parfumo Research form. Before you do, check the brand page to see whether the perfume is already listed under a slightly different name.

We receive a lot of submissions every day and check all details carefully. This takes some time.

The more details and sources you add, the faster your submission is processed. You can see the status of your submissions at Parfumo Research.

Perfume data is maintained by the community at Parfumo Research, where you can submit a correction. Please add a source if possible, for example the brand website.

A brand cannot be suggested on its own. Simply submit a perfume of the brand through the Parfumo Research form and the brand will be added with it.

We receive a lot of photos every day and cannot accept every one. Declined photos remain in your photo album.

Common reasons are blurry pictures, AI-generated images or photos where the bottle and packaging are not in the foreground. You can find all rules in the community rules for photos.

Listings on Parfumo are free. The easiest way is to upload your press kit, product data, fragrance notes and images through our press material form. You need a free Parfumo account for this.

Alternatively, you can submit your fragrances yourself through Parfumo Research. The brand is created automatically.

Through our press material form. You can upload up to 20 files there (PDF, Excel, Word, PowerPoint, ZIP or images, max. 25 MB per file). Please do not send material by email or through the contact form.

A draft has not been submitted yet and is only visible to you. Open it at Parfumo Research and click "Submit Proposal". Only then will the team review it.

If a draft cannot be submitted, your limit for simultaneous proposals has been reached. It increases when you take part in other users' proposals. If a proposal was set back to draft, details are usually missing. Please check the comments.

The easiest way to send corrected details or new official images is the press material form. Individual details such as notes or the release year can also be changed directly with a correction at Parfumo Research.

First create a regular Parfumo account for your brand. Then write to us with the topic "Brand, retailer or press" and include the nickname, the brand and an email address on your official domain. After checking, we mark the account as an official account.

Reload the page and clear your browser cache. Trying a different browser often helps, too.

If the problem remains, please report it in the Technical Support & Feedback forum. Include the link to the page, your device and your browser, ideally with a screenshot.

We are happy to receive suggestions! Share your idea in the Technical Support & Feedback forum so other members can join the discussion.

Install the latest version of the Parfumo app from the App Store or Google Play.

If the problem remains, report it in the Technical Support & Feedback forum and include your device and the app version.